Support

Compare City Cloud Support Plans

Compare our plans


Customer service, access to documentation and our knowledge base is included
with all City Cloud accounts. For access to technical support and our success teams
we offer plans for both business and enterprise users.

Customer Service

Pre-sales & basic inquiries


  • Knowledge base
  • OpenStack API & documentation

Get help

Business

Technical support


  • 24/7 phone support
  • Chat support
  • Email support

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Enterprise

Dedicated success team


  • Account manager
  • Service delivery manager
  • 24/7 dedicated technical support
  • Collaboration forums

Read more...

Compare City Cloud support plans


  Customer Service Business Support Enterprise Support
City Cloud health status CN Status CN Status CN Status
Knowledgebase Knowledgebase Knowledgebase Knowledgebase
Customer service Pre-sales and basic service inquiries only.
Email
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Phone
24/7
  YES YES
Access to technical Support by:      
Email
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Access to technical Support by:      
Phone
24/7
  YES YES
Case severity / Response time   General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
Business-critical system down < 30 min
Who can open cases?   One primary contact / Unlimited cases Unlimited contacts / Unlimited cases
City Cloud Compute   YES YES
City Cloud Network   YES YES
City Cloud Storage   YES YES
API support   YES YES
Architecture support   General guidance Contextual guidance based on specific usecase
Architectural review   Professional Services General guidance
Proactive guidance   Professional Services General guidance
OpenStack best practice   Professional Services General guidance
Cloud best practice   Professional Services General guidance
Automation/Orchestration   Professional Services General guidance
Application support   Professional Services Professional Services
Operating systems   Professional Services Professional Services
Database support   Professional Services Professional Services
Strategic collaboration forum     YES
Operational collaboration forum     1 per month
Security & Compliance forum     YES
Advisory Security Manager     YES
Account Manager     Dedicated
Change/Incident manager     Dedicated
Service Delivery Manager     Dedicated
Pricing Included Starting from $189 per month Starting from $6995 per month
 
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