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Professional services

Achieve your business objectives with City Cloud

Our Professional Services Team specialises in helping our customers
achieve their business objectives with City Cloud.

Your dedicated cloud implementation team

Our technicians and architects excel in open source solutions for cloud computing and distributed storage and can help your organisation every step of the way. Whether you need us for various levels of technical support, deployment of an OpenStack cloud environment or a Ceph storage cluster, we have the knowledge and experience to guide you through the entire process.

Professional services - Your dedicated cloud implementation team

How can our professional services team be of service?

Technical Support

Automation

Architecture

Design

Implementation

Optimization

Best practices

Documentation

City Cloud Professional Services Rates

Basic level technical support In-depth technical support Expert level technical support Architect
Basic troubleshooting In-depth troubleshooting Expert level troubleshooting Architectural design
Username & Password problems Software repair Designing and developing courses of action Cloud Adoption Expertise
Uninstalling/reinstalling basic software applications Diagnostic testing Test case environment DevOps Methodology
Verification of proper hardware and software setup Remote control tools
Assistance in navigating around application menus
$125 $165 $195 $245
€105
Basic level technical support 		€135
In-depth technical support 		€160
Expert level technical support 		€200
Architect
Basic troubleshooting In-depth troubleshooting Expert level troubleshooting Architectural design
Username & Password problems Software repair Designing and developing courses of action Cloud Adoption Expertise
Uninstalling/reinstalling basic software applications Diagnostic testing Test case environment DevOps Methodology
Verification of proper hardware and software setup Remote control tools
Assistance in navigating around application menus
995 SEK
Basic level technical support		 1295 SEK
In-depth technical support		 1995 SEK
Expert level technical support		 2495 SEK
Architect
Basic troubleshooting In-depth troubleshooting Expert level troubleshooting Architectural design
Username & Password problems Software repair Designing and developing courses of action Cloud Adoption Expertise
Uninstalling/reinstalling basic software applications Diagnostic testing Test case environment DevOps Methodology
Verification of proper hardware and software setup Remote control tools
Assistance in navigating around application menus
Hourly rates and levels of assistance provided by our professional services team. All prices exclude VAT.
Also find our general public price list here - City Cloud public price list

Basic level technical support

  • Basic troubleshooting
  • Username & Password problems
  • Uninstalling/reinstalling basic software applications
  • Verification of proper hardware and software setup
  • Assistance in navigating around application menus
07:00 -18:00
Standard fee
18:00 - 22:00
Standard fee * 1,5
22:00 - 07:00
Standard fee * 2
Holidays & weekends
Standard fee * 2
Customer local time zone
Standard fee
$125
€105
995 SEK

In-depth technical support

  • In-depth troubleshooting
  • Software repair
  • Diagnostic testing
  • Remote control tools
07:00 -18:00
Standard fee
18:00 - 22:00
Standard fee * 1,5
22:00 - 07:00
Standard fee * 2
Holidays & weekends
Standard fee * 2
Customer local time zone
Standard fee
$165
€135
1295 SEK

Expert level technical support

  • Expert level troubleshooting
  • Designing and developing courses of action
  • Test case environment
07:00 -18:00
Standard fee
18:00 - 22:00
Standard fee * 1,5
22:00 - 07:00
Standard fee * 2
Holidays & weekends
Standard fee * 2
Customer local time zone
Standard fee
$195
€160
1995 SEK

Architect

  • Architect design
  • Cloud Adoption Expertise
  • DevOps Methodology
07:00 -18:00
Standard fee
18:00 - 22:00
Standard fee * 1,5
22:00 - 07:00
Standard fee * 2
Holidays & weekends
Standard fee * 2
Customer local time zone
Standard fee
$245
€200
2495 SEK

Basic level technical support

  • Basic troubleshooting
  • Username & Password problems
  • Uninstalling/reinstalling basic software applications
  • Verification of proper hardware and software setup
  • Assistance in navigating around application menus
$125
€105
995 SEK

In-depth technical support

  • In-depth troubleshooting
  • Software repair
  • Diagnostic testing
  • Remote control tools
$165
€135
1295 SEK

Expert level technical support

  • Expert level troubleshooting
  • Designing and developing courses of action
  • Test case environment
$195
€160
1995 SEK

Architect
 

  • Architect design
  • Cloud Adoption Expertise
  • DevOps Methodology
$245
€200
2495 SEK
Professional Services Agreement
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