City Cloud Privacy Policy

This Privacy Policy governs the manner in which City Network Hosting AB collects, uses, maintains and discloses information collected from users (each, a “User”) of the following domains (each a “Site”).

  • www.citycloud.com
  • academy.citycloud.com

When and how we collect and handle your personal data

When you visit our site

  • Cookies
    We use cookies to enhance User experience on our Sites, for statistics and marketing purposes. Only strictly necessary cookies will be set until we get your explicit permission to use other cookies. To see a full list of cookies that we use on this Site, please view our cookie declaration.
  • Visitor statistics
    Anonymous visitor data is collected so that we can get a better picture of how our visitors interact with our web page.

When you download our material

On certain parts of this Site we have made available white papers, customer cases and other material that you can download. To be able to download this material, we require your contact details, company name, your role and other information so that we can send you the requested material and follow up with you at a later stage.

  • Marketing e-mails
    Your e-mail adress is added to our CRM specific mailing lists to which we will send marketing material. You can opt out of these emails through the opt-out feature in each email we send.

When you request a quote, callback or fill out other forms to get in touch with us

We require your contact details, company name and in some cases your role and other information so that we can get back to you at a later stage.

  • Your e-mail adress is added to our CRM specific mailing lists to which we will send marketing material. You can opt out of these emails through the opt-out feature in each email we send.

When you contact customer service

  • We require your e-mail address to respond to your requests.

When you sign up for an account

  • We collect your e-mail address to be able to create your account and provide your credentials to our cloud management system.

Why we collect your data

City Network Hosting AB collects and uses personal data for the following purposes:

  • To personalize user experience
    We use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We use feedback you provide to improve our products and services.
  • To delived requested material(s)
    When a User requests to download our whitepapers, customer cases or other matierals we need your e-mail address to deliver the material.
  • To respond to your requests, and improve customer service
    if you have requested a call-back, quote, customer service request or other contact request. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To send marketing emails
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • For advertising purposes
    By visiting this site third parties will place cookies on your browser for targeted advertising purposes. Our cookie declaration details which cookies we use and what they store.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal data to others. We share generic aggregated demographic information, not linked to any personal data, regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We will share your information with these third parties for the limited purposes outlined above.

Sub processors and countries your data will be sent to

City Network Hosting AB uses certain subprocessors and subcontractors to provide you with our services and information connected to our services and company. A subprocessor is a third party data processor engaged by us that provides our service with various functions. We make sure that there are proper agreements in place to keep your personal data safe. City Network is a global company and your personal data may be transferred across international borders. When we send your data to countries with different levels of data protection laws we make sure it is transferred with an adequate level of protection.

Specific cases
City Network educational services

As a user of our educational services, including academy.citycloud.com, your personal data is transferred and processed outside the EU for billing purposes. We are using Freshbooks (https://freshbooks.com) as our invoicing service and this is how they will treat your personal data: https://www.freshbooks.com/policies/privacy.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

City Network Hosting AB has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:

City Network Hosting AB
Borgmästaregatan 18 SE-37134


This document was last updated on April 5, 2019